Last Updated: January 1, 2026
At Vernlock, we want you to be happy with your purchase. If you are not satisfied with your order, we are here to help.
Returns
We accept returns within 30 days after delivery.
To be eligible for a return:
- Items must be unused and unworn.
- Items must be returned in their original condition and packaging.
- Proof of purchase is required.
Please contact us before sending any return. Our team will provide the return instructions.
Email:
service@vernlock.com
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was received.
Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your returned item, we will send you an email confirmation.
If your return is approved, your refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Please include:
- Order number
- Photos or videos of the issue
We will review your request and provide a suitable solution.
Order Cancellation
Orders can be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about returns or refunds, please contact:
Vernlock Customer Support
Email:
service@vernlock.com